Join Barchester as a Customer Relationship Manager, where you'll enhance care homes' reputations and increase private occupancy through strategic marketing and community engagement. This role combines home-based work with essential travel.
In this customer-focused role, you will support care homes in the South Division, ensuring an effective conversion process to meet occupancy goals. Your responsibilities will include improving inquiry management and collaborating with General Managers to streamline pre-admission assessments. Additionally, developing sales and marketing teams will be vital to connecting with local communities.
Key Responsibilities:
• Strengthen web presence and improve inquiry management
• Liaise with General Managers for rapid responses
• Oversee organization of community-targeted events
• Conduct customer satisfaction research for feedback
• Provide weekly updates on inquiries and engagement
Requirements:
• Proven sales and marketing exper...