OVERVIEW

We are seeking an experienced Customer Retention & Strategy Leader with a strong background in banking, financial services, or customer-centric organizations to drive enterprise-wide customer retention and engagement initiatives. The successful candidate will work closely with cross-functional partners — including analytics, marketing, product, technology, and frontline teams — to define strategy, optimize customer lifecycle approaches, and ensure measurable reductions in customer attrition.

This role is ideal for a strategic, execution-oriented professional who excels in complex environments and is comfortable operating across strategy, operations, and delivery to drive tangible business outcomes.

Location: Toronto, ON (Hybrid – 3 days in office)
Contract Length: 24 Months (Extension or FTE Conversion Possible)
Pay: T4: $53.57/hr // IC $61.54/hr

RESPONSIBILITIES

• Own and drive the end-to-end Customer Retention Str...