Are you looking for a busy, patient-focused telephone role where you can make a real difference?

We're working with a healthcare provider experiencing a significant influx of work and looking for committed Customer Service Advisors to join their team on a temporary basis until the end of August. As a Customer Service Advisor, you'll be stepping in to support patient bookings, pre-assessments, and general enquiries during a particularly busy period.

What will you be doing as a Customer Service Advisor?

Handling inbound and outbound calls
Supporting patients with queries, including appointment locations, cancellations, and rescheduling
Booking patient appointment slots into the system
Calling patients who have booked directly to complete telephone pre-assessment checks
Completing non-clinical pre-assessments with patients over the phone
General administrative tasks
Discharging patients post-surgery (post-op admin)
Supporting day-to-day tasks ac...