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Customer Service Analyst 1

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23443 Citibank N.A. India - INR CCY
📍 Mumbai, India
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Location Mumbai
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Posted June 19, 2026
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Commute Local Area
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Job Description

The Customer Service Analyst 1 is an intermediate level position responsible for processing orders and transactions for Equity and Corporate Debt segment. The overall objective of this role is to assist in the matching, confirmation and settlement of client transactions in capital market.

Responsibilities:

  • Process securities transactions, provide analytic input for traders and aid in review of derivative products
  • Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
  • Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
  • Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
  • Escalate transaction processing issues to the appropriate department and collaborate on a solution
  • Design and anal...

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    📍 Location Details

    🌆
    City
    Mumbai
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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