Enhance your career with PepsiCo as a Customer Service Analyst, focused on delivering exceptional support for the Canadian Field Sales team. Respond to customer inquiries effectively across various platforms.
As a Customer Service Associate Analyst, you will handle customer interactions while ensuring compliance with service level agreements (SLAs). This role emphasizes data accuracy and requires close collaboration with other teams to resolve issues swiftly. You will be instrumental in tracking customer requests to ensure satisfaction and continuous improvement.
Key Responsibilities:
• Serve as primary contact for customer inquiries
• Oversee customer requests until full resolution
• Ensure SLAs are met by prioritizing urgent tasks
• Maintain accurate records of transactions and customer data
• Monitor inboxes for timely responses
Requirements:
• Bilingual in English and French required
• Bachelor’s degree with 1–3 years of relevant experience
• Previo...