Elevate customer experiences with Stormtech Performance Apparel as a Customer Service and Decoration Specialist. This in-office role focuses on proactive communication and precision in order management.
At Stormtech, you will serve as the voice of the brand, ensuring a seamless and trusted customer journey from order entry to fulfillment. Your role combines strong customer ownership with collaborative problem-solving, managing interactions via email and phone. This position thrives on delivering accurate, reliable service while balancing empathy and operational discipline.
Key Responsibilities:
• Collaborate with Sales and Production for smooth order execution
• Provide timely support to customer inquiries via email and phone
• Accurately process and manage customer orders and information
• Resolve discrepancies and escalate issues effectively
• Communicate proactively about order changes and delays
Requirements:
• Strong organizational skills and attention t...