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Customer Service Assistant Manager

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Newrest
📍 Le Châtelet-en-Brie, France
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Location Le Châtelet-en-Brie
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Posted June 02, 2026
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Commute Local Area
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Job Description

The Customer Service Assistant Manager supports in overseeing day-to-day customer service operations

Publicado el 6/5/2026

Labor

Core
Responsibilities

  • Support the Customer Service Manager in managing daily operations and ensuring service level objectives are consistently met
  • Collaborate closely with internal departments to resolve customer issues and improve processes
  • Investigate service issues, delays, customer comments, and callbacks, and define, implement, and monitor corrective action plans
  • Ensure customer specifications (e.g. TP06, FSM, Galley Diagrams, updates) are accurately captured, maintained, and reflected in the Newrest ERP system
  • Supervise and coordinate the Operations Center Team and the Operation Winrest Team
  • Ensure accurate and timely transmission of customer specifications to internal departments
  • Active participation in customer-related activities such as M...

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    📍 Location Details

    🌆
    City
    Le Châtelet-en-Brie
    🗺️
    Country
    France
    🚗
    Commute
    Local Area

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