Join our team and make a difference in the logistics industry!
Key Responsibilities:
Professionally handle customer queries via email, orders and phone calls
Use both customer-owned and DHL systems accurately
Follow up on emails, queries, orders, and deliveries
Provide support to warehouses and customers
Investigate problematic cases, shipments, requests, and other issues related to daily operations
Communicate with central, local, and satellite warehouses; escalate issues to the appropriate level/person/IT via email, phone, Skype, or other commonly used channels
Review and resolve issues escalated by customers or other DHL departments
Provide on-the-job training to colleagues
Requirements:
Fluency in English
1–1.5 years of experience in customer service or international logistics
Proficiency in MS Office tools, especially Outlook and Excel
High level of customer focus
Strong communication and teamwork skills
Strong planni...