Join our team and make a difference in the logistics industry! DHL is seeking a dedicated and professional French and English Speaking Customer Service Coordinator to join our dynamic team. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, we want to hear from you! Key Responsibilities: Respond to customer queries via email and phone with professionalism and efficiency.
Utilize customer and DHL systems to manage orders and follow up on deliveries.
Monitor systems for tracking and reporting, ensuring smooth operations.
Collaborate with warehouses and customers to resolve logistical issues.
Investigate and address problematic cases and escalated issues to ensure customer satisfaction.
Create and manage customer orders in different system Requirements: Fluency in French and English.
Fresh graduates, entry-level candidates are welcome, experience in customer service/ international logistics is an advantage.
Profi...