Customer Service Desk Shift Lead

The Customer Experience department employs a team approach to deliver consistent, outstanding, and individualized experiences with lasting emotional connections throughout the Recreation Centre. The Customer Experience Shift Lead is an enthusiastic, positive individual who takes pride in a well‑done job and maintains an outgoing, professional attitude. They will be responsible for providing outstanding front‑line customer service to internal and external customers in support of our Recreational and athletic programs and facility spaces. This role is a leadership position that supports and mentors Customer Experience representatives and oversees daily operations.

This is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up to thirty‑five (35) hours per week.

Responsibilities

• Provide exceptional customer service by...