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Customer Service & E-Commerce Fulfilment

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Madison Recruitment
πŸ“ Auckland, New Zealand
πŸ“
Location Auckland
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Posted July 01, 2026
πŸš—
Commute Local Area
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Job Description

About the Role
Our client is seeking an experienced, highly reliable and self-sufficient individual to support their customer service and e-commerce fulfilment operations during a critical period as they sell down stock across their online stores.
You will take ownership of day-to-day order fulfilment and customer support, working independently while delivering consistently accurate and timely results.
Key Responsibilities

  • Manage customer enquiries via email and Zendesk with professionalism and accuracy
  • Process Shopify orders across multiple locations
  • Pick, pack and dispatch orders to strict courier deadlines (non-negotiable)
  • Manage returns and exchanges, liaising with freight and logistics providers
  • Maintain accurate stock levels, including transfers and adjustments
  • Prepare monthly stock and sales reporting
  • Keep the workspace organised, safe and efficient
  • Working Pattern

  • ...
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    πŸ“ Location Details

    πŸŒ†
    City
    Auckland
    πŸ—ΊοΈ
    Country
    New Zealand
    πŸš—
    Commute
    Local Area

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