Roles and Responsibilities: 

· Responsible to provide excellent customer service, solving queries, issues and complaints related to products, order status, Inventory, Billing, through web-chat, emails. WhatsApp & calls.

· Respond to generated tickets of customer issues received during non-working hours in a professional manner.

· Responsible to document customer transactions accurately in the CRM system.

· Coordinate with the co-workers, lead persons and other departments as appropriate.

· Manage all customer inquiries and summarize to present to management.

· Maintain accuracy of all data and verify the same for all customer services.

Preferred candidates :

· Should possess effective written communication skills and comprehension skills.

· Excellent interpersonal, intrapersonal skills, team player.

· Freshers can also apply.

· Immediate Joiners will be preferred.