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Customer Service Lead with French or German

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ArcelorMittal
📍 Dąbrowa Górnicza, Poland
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Location Dąbrowa Górnicza
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Posted June 29, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

What you'll do:


 



  • Guarantee compliance with SLAs, OLAs and KPIs.

  • Coordinate operational activities across all delivery locations.

  • Coordinate task allocation, prioritisation and workload distribution.

  • Prepare and present operational dashboards and performance reports.

  • Lead service review meetings with internal stakeholders.

  • Ensure data quality and compliance with internal standards.

  • Act as liaison between offshore operations and internal HR teams.


 


What'd you need:


 



  • Solid understanding of HR service delivery models (ITIL or Similar Methodologies).

  • Experience with ticketing and workflow tools (NEOCASE, ServiceNow or Jira).

  • Proficiency in SAP HR, Oracle or similar HRIS p...

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📍 Location Details

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City
Dąbrowa Górnicza
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Country
Poland
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Commute
Local Area

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