Join IPEX in Oakville, Ontario, as a Customer Service Manager focusing on mechanical, plumbing, and industrial sectors. Lead a customer-centric team to enhance service delivery across North America.

In this impactful full-time position, you will develop customer service professionals and improve customer interactions through data-driven initiatives. Your experience in ERP systems and leadership will contribute to operational excellence while aligning with Sales teams to drive results.

Key Responsibilities:
• Coach and develop a high-performing customer service group
• Oversee quality of customer experience from order to delivery
• Address complex customer inquiries as senior escalation point
• Promote continuous improvement and customer advocacy
• Optimize ERP processes, specifically in SAP

Requirements:
• Post-secondary education or similar leadership experience
• 5+ years’ experience in customer service ...