Enhance customer service operations as an Associate Manager with Wesco, focusing on high-quality order management in North America. Bring your leadership skills to guide a dedicated team toward success.

In this position, you’ll manage customer service activities, ensuring compliance and performance metrics are met. Lead a team of typically no more than 10 reports, collaborating with inside sales to streamline order processing, fulfill customer needs, and assess satisfaction levels through effective feedback mechanisms.

Key Responsibilities:
• Manage customer service operations effectively
• Develop and monitor customer service metrics
• Train and motivate a skilled team of service professionals
• Collaborate with sales for order quoting and shipment expediting
• Analyze customer complaints and improve service strategies

Requirements:
• High School Degree; Bachelor's preferred
• 4 years in customer service ...