Elevate customer satisfaction as a Customer Service Manager with Dashwood Industries. Lead teams and initiatives to enhance service quality in a growing yet inclusive environment.
As Dashwood Industries seeks a Customer Service Manager, you will play a critical role in improving operational efficiency and customer experience. Oversee training, manage departmental performance, and ensure high service delivery standards. Your leadership will be pivotal in maintaining compliance and developing business objectives that align with organizational goals.
Key Responsibilities:
• Direct training and development of customer service staff
• Manage customer service function and order processing
• Resolve service issues and oversee workflows
• Implement business plans and special projects
• Collaborate across departments to drive customer focus
Requirements:
• Post-secondary education in Business Management or related field
• 1-3 years of supervisory experience require...