Drive exceptional service as a Customer Service Manager at Walmart Canada. Lead front-end operations, ensuring a positive shopping experience and loyalty for customers while maintaining compliance.
Located in Lac-Megantic, QC, this role involves overseeing daily operations, training associates, and ensuring adherence to company standards. You will handle customer concerns, manage transaction accuracy, and promote company programs. If you're ready to make an impact in retail customer service, this position is ideal for you.
Key Responsibilities:
• Ensure safe work processes and emergency procedures are followed
• Handle customer and Associate concerns effectively
• Monitor front end associates and coordinate breaks
• Provide training on company procedures and systems
• Oversee purchase, return, and exchange transactions
Requirements:
• Age 16 or older
• Ability to lead and manage teams
• Strong communication skills
• Experience in retail operations