Overview

Elevate customer care standards as a Customer Service Manager at ZurnElkayWaterSolutions in Milwaukee, WI. Lead a high‑performing team while improving service quality and operational efficiency. ZurnElkayWaterSolutions Corporation is seeking a Customer Service Manager with over seven years of experience in customer care. This role involves managing and coaching a dedicated customer service team to meet performance metrics and enhance the customer experience. The ideal candidate will leverage lean methodologies to drive process improvements and ensure workflow efficiency.

Key Responsibilities

• Support accurate order entry aligned with specifications
• Track and communicate team metrics for performance
• Identify inefficiencies and lead improvement projects
• Implement visual management systems for team accountability
• Champion a culture of continuous improvement

Requirements

• Bachelor’s d...