Key Responsibilities:- Lead and manage the customer service team, providing training, support, and performance feedback.
- Develop, implement, and continuously improve customer service policies and procedures.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Monitor and analyze customer service metrics and KPIs to identify areas for improvement.
- Collaborate with other departments, such as sales, marketing, and production, to ensure a cohesive approach to customer service.
- Maintain an in-depth knowledge of company products and services to provide accurate information to customers.
- Prepare and present regular reports on customer service performance to senior management.
- Stay updated on industry trends and best practices to keep the company's customer service operations competitive.
- Foster a customer-centric culture within the team and the organization.
- Ingles 80%Tipo de puesto: Tiempo comp...