Lead front end operations as a Customer Service Manager, providing exceptional customer experiences in a dynamic retail environment. Your expertise ensures compliance with safety and operational standards across all front end activities.
In this role, you will oversee the daily operations of the customer service team. Key responsibilities include managing associate coverage, handling customer and associate concerns, and providing training on systems and procedures. Your impact results in a positive shopping experience and increased customer loyalty.
Key Responsibilities:
• Ensure safe work processes and emergency protocols
• Address customer and associate concerns promptly
• Monitor front end associates and coordinate breaks
• Train associates on company systems and procedures
• Oversee purchase, return, and exchange transactions
Requirements:
• Minimum age of 16 years
• Strong leadership and communication skills
• Experience in retail operations prefer...