Twój zakres obowiązków

• Lead and further develop Service Excellence standards and the service management model


• Define and govern service management principles, KPIs/SLAs, and the service catalogue


• Ensure a consistent and scalable service delivery model across different organizational areas


• Develop the service portfolio (onboarding, scaling, changes, and decommissioning of services)


• Collaborate with Digital, Data & AI teams to enable automation and improve service quality


• Monitor service performance and provide reporting and insights


• Act as the key escalation point and advisor in Service Management topics

Nasze wymagania

• University degree in business, engineering, information management, or a related field


• A few years of experience in service design or a similar area


• Knowledge of ITIL and service management frameworks


• Ex...