Lead the customer service team at ZurnElkayWaterSolutions in Milwaukee, WI, as a Customer Service Manager. Elevate service quality and team performance through strong leadership and process improvements.
ZurnElkayWaterSolutions is searching for a skilled Customer Service Manager with over seven years in customer service. This role requires managing a dedicated team, focusing on performance metrics, and enhancing the overall customer experience. The successful candidate will apply lean methodologies to streamline processes and foster operational efficiency.
Key Responsibilities:
• Support accurate order entry following specifications
• Track and communicate team performance metrics
• Identify inefficiencies and lead improvement initiatives
• Implement visual management systems for accountability
• Promote a culture of continuous improvement
Requirements:
• Bachelor’s degree in a relevant field preferred
• 7+ years in customer service, with 5+ years in manag...