Elevate customer experiences with Traferox Technologies as a full-time Customer Service Representative in Mississauga. Respond to inquiries and resolve issues while enhancing product understanding.
This permanent role involves troubleshooting customer issues via multiple channels including phone and email. You'll collaborate with technical teams to identify solutions and maintain records of interactions while ensuring accuracy in product information. Contributing to knowledge bases and participating in training are essential parts of the job.
Key Responsibilities:
• Respond to inquiries via phone, email, and chat
• Troubleshoot product issues clearly and efficiently
• Collaborate with technical teams for complex resolutions
• Maintain accurate customer interaction records
• Process orders in the ERP system
Requirements:
• Undergraduate degree in health sciences or related field
• Minimum 2 years in customer service, preferably SaaS
• Strong communicatio...