Provide dedicated support as a Customer Service Representative proficient in both English and French, focusing on pension information. Help plan participants navigate their benefits and retirement options seamlessly.
As a vital team member, you will assist clients by answering questions about their pensions, including eligibility and benefits. Your ability to communicate effectively in two languages will enhance client interactions, ensuring clarity in all responses. You will maintain detailed records and work closely with internal teams to resolve any escalating issues, contributing positively to customer satisfaction.
Key Responsibilities:
• Respond to calls regarding pension benefits and inquiries
• Provide accurate and timely information to pension participants
• Assist with completing pension documents and using portals
• Document all client interactions meticulously
• Collaborate with colleagues to solve complex client issues
Requirements:
• Fluency in ...