ROLE SUMMARY

We are currently looking for an Customer Service Representative join our team, based in Dunfermline.

This growing multilingual team based in Dunfermline is responsible for supporting Optos’s Customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract with Optos. The team remit is to deliver a world class experience to all Optos Customers at all times. This is a multi-disciplined role and requires someone with a passion for excellence and a strong understanding of what is required to maintain high levels of Customer Satisfaction. Exceptional problem solving skills are essential, as is the ability to effectively coordinate activities with a number of other departments. 

Essential duties and responsibilities include: