Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses for inquiries coming through email and live chat support channels.
• Strive for good customer satisfaction and experience, ensuring all calls are handled professionally based on the quality guidelines set by the client.

Qualifications

• Advanced English level with strong verbal and written communication and comprehension skills.
• Full‑time availability, 44 hours per week.
• Live in Medellín or the Área Metropolitana.

Benefits

• Pre‑paid medicine 100% for the employee and 50% for two family members.
• Dental plan.
• Life insurance.
• Wellness programs.
• People‑first culture.
• Two days off per year.
• Birthday leave.
• Competitive salary plus bonuses.
• Growth opportunities.
• Door‑to‑door transportation during limited hours...