The Customer Service Representative will be part of our Americas Shared Services Center in Costa Rica, providing services & support to our customers within the Americas region. CSR handles customer orders, returns, quotations, inbound calls, and provides sales support for an excellent customer experience, and assists with Strategic business. Career growth opportunities on this team will include people management, quality management, workforce management, sales-related roles as well as other opportunities within the Share Service Center.

**In this Role, Your Responsibilities Will Be:**

+ Understand and interact with a variety of NI departments, processes, and applications to support customer needs
+ Support sales opportunity management for strategic customers by fulfilling customer requests or advancing to the appropriate path as needed.
+ Basic treatment understanding of strategic customers throughout the sales and post-sales cycle.
+ Provide an efficient cus...