Position Summary
We are seeking a customer-focused and detail-oriented Customer Service Representative (Intake) to join our team in Zone 16, Guatemala City. This role serves as the first point of contact for clients, receiving and processing new cases, gathering required information, and ensuring each case is accurately documented and routed to the appropriate department.

The ideal candidate has excellent communication skills, strong organizational abilities, and a passion for delivering outstanding customer service.
Key Responsibilities

+ Serve as the first point of contact for clients via phone, email, and other communication channels.

+ Receive, document, and process new client cases (Intake).

+ Collect and verify all required information to ensure accurate case creation.

+ Maintain detailed and organized records in the company's systems.

+ Route cases to the appropriate department for further processing.

+ Follo...