Customer Service Representative | Italian

Eindhoven, reference 2026-00303

Job description

As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Responsibilities include:

Handle end-to-end order lifecycle, from entry to billing, using SAP

Coordinate with warehouse and logistics providers to ensure accurate order handling

Initiate and oversee any subcontracting needs with logistics partners

Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment

Delivery Oversight:

Serve as the liaison with transportation providers to monitor shipments

Actively track and respond to delivery date changes

Keep customers and sales informed of any u...