Position Overview:
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support our growing team. The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat promptly and professionally
Provide quotes, answer service-related questions, and assist with booking moves
Coordinate scheduling changes and update internal systems accordingly
Conduct post-move follow-ups to gather feedback and address any concerns
Escalate complex issues to management when necessary
Maintain accurate and up-to-date customer records
Assist with administrative tasks as needed (CRM updates, reporting, etc.)
Qualifications:
3+ year of experience in a customer service or administrative support role (moving industry experience a plus but no...