Responsibilities

• Act as the main contact for customers and manage daily communication.


• Manage the full order cycle from order entry to delivery in SAP.


• Monitor orders, shipments, stock levels, and delivery performance.


• Handle order deviations, urgent requests, and service issues.


• Cooperate with sales, supply chain, and production teams.


• Monitor customer credit limits and report risks or disputes.


• Proactively anticipate customer needs and prevent service issues.
  
   

Requirements 

• Experience in customer service, logistics, or order management.


• Good knowledge of SAP and MS Office tools (especially Excel).


• Strong organizational and problem-solving skills.


• Customer-oriented mindset and attention to detail.


• Fluent in English and French.


• Ab...