Step into the role of Customer Service Settlement Administrator at TNS, delivering exceptional support while coordinating Settlements Team functions. Your analytical ability will be essential in resolving customer inquiries.
This position reports to the Manager of Settlement, where you'll facilitate interactions within the Settlements Team. You'll process transactions, manage chargebacks, and assist with compliance requirements. Your role is pivotal in ensuring accurate adjustments and timely month-end activities.
Key Responsibilities:
• Resolve customer inquiries with analytical expertise
• Provide courteous responses to all forms of inquiries
• Process chargebacks, bank traces, and adjustments
• Assist in monthly statement and billing preparations
• Ensure compliance with Payment Card Industry regulations
Requirements:
• College diploma with customer support experience preferred
• Strong organizational skills and discretion
• Ability to work independe...