• Respond to customer inquiries in real time via online chat, phone, email and other channels, handle multiple concurrent conversations efficiently, and quickly diagnose and identify customer issues.
• Provide standardized solutions strictly in accordance with knowledge bases and SOPs, and complete issue escalation and collaborative processing as required.
• Record customer communication details and handling procedures completely and accurately, ensuring standardized tickets and closed-loop issue resolution.
• Cooperate proactively with team tasks and adapt to the working pace and service standards of customer service.

Requirements

• Education & Experience: College degree or above; over 1–2 years of work experience, including at least 1 year of phone-based customer service experience.
• Language Skills: Native or fluent in Spanish ; fluent in spoken and written English.
• Core Competencies: Fast typin...