About You

You are a people person who enjoys working at a small company. You understand that working at a startup requires you to wear different hats to get the job done. You thrive on responsibility and love taking on new challenges. Our Customer Service Specialist ultimately shapes the customer experience through knowledgeable service, timely resolution and established trust, upholding the reputation of Hacksmith Retail Ltd.

Responsibilities

• Customer Service
• Respond to customer emails, messages and phone calls
• Monitor Live Chat on our website
• Keep our gift shop and gallery presentable and restock shelves as needed
• Interact with customers and offer POS checkout assistance as required
• Pick and pack online orders
• Inform manager when supplies need to be replenished
• Coordinate with courier drivers for pickup when required
• Inventory Assistance
• Count and inspect ...