Join Teleperformance as a Bilingual French Customer Service Specialist and contribute to exceptional client experiences. In this hybrid position, you'll assist Daimler Truck Financial customers through effective communication and support.
You'll handle approximately 40-50 calls daily, ensuring queries are met with timely responses. This role involves processing customer requests, documenting interactions, and fostering meaningful connections, all while improving service quality. Work in an inclusive culture that values flexibility and personal development.
Key Responsibilities:
• Respond to incoming customer calls and emails
• Provide necessary account support and payment details
• Document customer interactions accurately
• Resolve customer issues and complaints
• Enhance internal processes for improved satisfaction
Requirements:
• Fluent in French, both verbal and written
• Experience in customer service is preferred
• Familiarity with commercial fina...