Join Teleperformance as a French/English Bilingual Customer Service Specialist, contributing to exceptional customer experiences in a hybrid work model. Engage with clients through calls and emails to address their inquiries.
In this specialized role, you will manage 40-50 inbound calls and emails daily, ensuring call quality and adherence to service standards. Your main tasks will include resolving customer inquiries, processing requests accurately, and documenting feedback to enhance service delivery. Join a supportive team focused on continuous improvement within the customer service department.
Key Responsibilities:
• Handle inbound customer calls and emails with professionalism
• Provide accurate information regarding payment options
• Address customer inquiries about their portfolios
• Manage complaints by employing effective communication
• Participate in special projects and workload overflow
Requirements:
• Proficient in French, both written and oral...