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Job Description
Seco Tools Türkiye is looking for a Customer Support Specialist to join our Turkiye organization to handle escalation of unresolved customers enquiry with regards to order, work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction, collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems, maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan.
PRIMARY AREAS OF RESPONSIBILITY
Interfacing with Frontline Sales / First-line Support / Sales Process
Point of contact for global order escalations, Claim returns, and Sales returns.
Work with Seco processes with ERP M3 system and all integrated systems and applications.
In case of case escalation from first-line support, connect to customers according to SLA...