Customer Service Specialist

Augusta Sportswear de Mexico - Momentec Brands

Job Type : Full-Time

Location: On-Site (Merida, Yucatan)

As a Customer Service Specialist (CSS), you will serve as a trusted and empathetic point of contact for our customers. Your primary goal will be to provide timely, accurate, and effective solutions while fostering a positive and professional experience.

Responsibilities

• Identify customer needs, provide solutions, and offer best-in-class support for product inquiries and order resolutions.
• Take and accurately enter sales orders with a strong attention to detail.
• Work with internal teams to ensure seamless resolution of customer concerns.
• Approach every interaction with empathy and a solutions-driven mindset, ensuring customers feel valued and supported.

Qualifications

• English: Business fluent or native proficiency.
• High school dipl...