Job Title: Order Entry SpecialistJob Description
The Order Entry Specialist acts as a key liaison between external customers and the production team, ensuring that all repair and overhaul work orders are processed accurately and efficiently from start to finish. This role focuses on providing clear product and service information, maintaining strong customer relationships, and fulfilling customer requirements to ensure a high level of satisfaction.
Responsibilities

+ Serve as the primary point of contact for customers regarding repair orders, work scope, shipments, discrepancies, and other order-related inquiries.

+ Respond to customer inquiries promptly and efficiently through phone and email, ensuring clear and professional communication at all times.

+ Assist in answering incoming calls and transfer them to the appropriate team members as required.

+ Prepare and provide customer quotes in accordance with communication and documentation requi...