At FUNNZ we create and fully manage premium iGaming brands. We have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. We believe in giving our teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to our players.
**About the Role**
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service. Get ready to **Make Mundane Magical** as the first point of contact with our customers!
**What You’ll Do**
- Be responsible for KYC duties and Document Processing
- Listen, probe, and investigate inquiries to determine the underlying needs of the customer
- Communicate in a prompt, thoughtful, warm, and empathetic manner
- Provide first-time resolution where possible
- Remain vigilant of any suspicious activity and escalate accordingly
- Look to cross-sell and promote all opportunities
- Identi...