Join Wolseley Canada as a Customer Account Representative, focusing on strategic accounts to foster relationships and enhance customer satisfaction. This role emphasizes effective communication and tailored solutions.
As a Customer Service Specialist, you'll manage approximately 100-150 accounts, helping to influence sales growth through strong relationships and proactive engagement. Your role will involve extensive customer interaction to identify needs and provide expert product knowledge, ensuring solutions are delivered on time.
Key Responsibilities:
• Engage customers through inbound and outbound communications
• Develop key customer relationships to drive sales
• Work with teams to facilitate order processing
• Keep accurate customer interaction records in CRM
• Adhere to all SOPs and policies outlined
Requirements:
• Minimum sales or customer service background required
• Excellent problem-solving and time management abilities
• Strong autonomy i...