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Customer Service Sr. Analyst

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Kellogg
📍 Santiago de Querétaro, Mexico
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Location Santiago de Querétaro
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Posted July 01, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Are you passionate about delivering exceptional customer service while managing complex, high-priority accounts? Join us as a Customer Service Sr. Analyst, where youll oversee the end-to-end order process, leverage your analytical expertise, and champion a customer-focused culture.

This role is based in Querétaro, México, as part of Kellanovas Global Business Services (GBS) team and offers a flexible model of work.

A Taste of What Youll Be Doing

  • Customer Management and Service Excellence: Act as the primary point of contact for assigned complex, high-priority accounts, ensuring consistent and reliable performance. Manage customer situations, including escalations, from order placement to order delivery while proactively identifying and resolving issues to enhance the customer experience.
  • Process Optimization and Problem Resolution: Analyze trends and conduct root cause analyses to address pricing discrepancies, OS&D, and return...
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    📍 Location Details

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    City
    Santiago de Querétaro
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

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