Shape the future of customer service as a Customer Service Manager with Walmart Canada in Joliette, QC. You’ll coordinate efforts to enhance customer satisfaction and streamline operations.
As a pivotal member of the team, you will oversee front-end operations and ensure associates are trained correctly in company policies. You'll address customer needs, supervise transaction accuracy, and maintain work standards for safety and compliance. Your leadership will cultivate an environment of excellence and loyalty among shoppers.
Key Responsibilities:
• Manage front end operations to elevate customer experiences
• Address and resolve customer and Associate issues
• Monitor and guide fronts associates for optimal performance
• Conduct training on systems and compliance standards
• Oversee operational transactions, including returns and exchanges
Requirements:
• Must be at least 16 years old
• Understanding of retail customer service dynamics
• Excellent lead...