Step into the role of Customer Service Team Leader and create remarkable interactions every day. Inspire your team while ensuring excellent customer service and smooth operational processes.
As a pivotal part of the team, you'll lead shifts by enhancing customer relations and overseeing Game Facilitators. Your responsibilities include managing customer escalations, handling technical issues, and ensuring optimal operational function. With a focus on teamwork and problem resolution, you'll elevate the in-store experience.
Key Responsibilities:
• Address inquiries and concerns via phone and email
• Process check-in overrides and daily cash sheets
• Resolve customer issues and escalate to management
• Propagate clear communication regarding facility operations
• Ensure adherence to Activate program standards
Requirements:
• 1–2 years experience in a similar role preferred
• Flexible availability for varied shifts required
• Proficient in Microsoft Office s...