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Customer Success Associate, Technical Support (French bilingual)

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Industrial Scientific Corporation
📍 remote, quebec, canada, Canada
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Location remote, quebec, canada
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Posted March 23, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

responsibilities

:
  • Speech French fluently to support customers.
  • Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals
  • Accurately document customer information and a detailed problem/issue description of all support calls/emails in a CRM system. Supervise open requests and keep requests current and complete
  • Work with other groups and internal teams to assure timely and professional resolution of customer requests
  • Maintain current knowledge of all product offerings and support procedures to deliver accurate solutions to customers
  • Strong written and verbal skills are vital for interacting with customers; ability to speak efficiently; must become comfortable with extensive on-the-phone consultations
  • Requires a high level of attention to detail, o...

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    📍 Location Details

    🌆
    City
    remote, quebec, canada
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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