The Customer Success Coordinator is responsible for handling the foundational level operations and day to-day processes for their respective assigned accounts while growing their business. The Customer Success Coordinator will work directly with their respective team members to make sure their assigned customers receive the utmost customer service levels and a smooth start-to-finish experience.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure all account activities are in accordance with established standard operating procedure for their assigned account.
- Ensure all shipments are built properly in their respective transportation management system (TMS), all appointment times entered properly, and logístically feasible for success.
- Assist their pod members in ensuring that their assigned customer(s) are always satisfied.
- Work directly with Customer Success team members to ensure finance collections are being handled smoothly.
- Work directly with Carrier Sales to ens...