We are looking to hire a Customer Success & Implementation Lead (On-site, Brazil) to join our early yet executive CS team and play a key role in driving impact within one of our most strategic accounts.
This role is not about owning the account from a distance, but about making things happen on the ground. You will work closely with the Account Owner (Senior CSM) to bring strategy to life—embedding yourself with users, understanding their day-to-day challenges, and translating them into meaningful business outcomes.
You will act as the bridge between our customers, product, and internal teams: combining strong relationship-building skills with hands-on execution, leading implementations, driving adoption, and ensuring we deliver real, measurable value.


About the Customer Success Team

At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company. Our customer success team is responsible o...