Drive growth and product adoption as a Mid-Market Customer Success Manager II with Brex in Vancouver. Engage with finance teams to unlock the full potential of our solutions.
In this role, you will manage a diverse book of business, propelling customer engagement and success across all Brex products. Leveraging your 4+ years of customer-facing experience, you’ll provide strategic guidance to finance stakeholders on best practices for spend management and reporting. You will build deep relationships with finance teams and utilize data insights to mitigate churn and enhance account growth.
Key Responsibilities:
• Develop expertise in Brex products for strong customer advocacy
• Manage assigned accounts to maximize value realization
• Act as an advisor on financial reporting and spend management
• Foster relationships across finance, IT, and security departments
• Conduct business reviews demonstrating ROI to clients
Requirements:
• 4+ years in a customer-facing...