Position Overview

The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and able to manage customer relationships, expectations and the agreement end-to-end, by creating strategies to help the customer grow and maximize value. The Customer Success Manager will also act as the Unilode ambassador for their assigned airports with the accountability to drive continuous improvements with their assigned customers, GHAs and other stakeholders to improve ULD visibility, availability and turn‑around times, as well as support overall ULD Management operations and build an effective community amongst all parties involved with ‘on the ground’ ULD pooling operations.

General Responsibilities

• Take ownership of customer P&L;, focusing on profita...