Join Barracuda's mission as a Customer Success Manager focusing on scalable client engagement strategies. Drive product adoption while ensuring customer satisfaction across a diverse portfolio.

This role emphasizes managing customer experiences efficiently, utilizing data-driven insights to guide clients through crucial stages of their journey with Barracuda’s solutions. You will monitor health indicators and collaborate with teams to enhance client relationships.

Key Responsibilities:
• Implement scalable engagement models for customer interaction
• Ensure visibility through tracking key customer success metrics
• Identify risks to customer retention and implement mitigations
• Build effective programs using Salesforce and Gainsight
• Work with product and sales to represent customer needs

Requirements:
• Proven experience in customer-facing SaaS roles
• Strong grasp of customer lifecycles and engagement ...